REAL-TIME
TRANSACTION
monitoring

mConsole™ - Gain real-time transparency into sales, eWallet and
accounting activities

Increase Conversions
with Transparency

CHALLENGE

Today’s passengers spend and interact with airlines at numerous touchpoints throughout their journeys. Booking. Ticketing. Loyalty program transactions. Voucher redemptions. In-flight purchases. Often, data from numerous interactions and purchases is stored in separate databases, housed in disparate internal accounting systems, or must be collected and consolidated manually. Airline call-center agents often do not have the necessary 360-degree view into passengers’ interactions to provide the high quality of customer service passengers expect and deserve – situations that increase frustration and the costs of services.

SOLUTION

CellPointMobile’s mConsole™ End-to-End Real-Time Transaction Monitoring solution consolidates all transactional data in real time and integrates into an airline’s legacy systems, providing critical, top-level transparency into sales transactions, eWallet and accounting data as it happens. Track accounting, loyalty, ticketing, e-commerce and others transactions, regardless of where they originate or how they are completed.

BENEFITS

With a single view into any type of payment, eWallet and ancillary transactions, airlines provide top-quality customer service, and make sound, real-time, fully informed business decisions about sales, optimized workflows and other accounting activities. Likewise, airline accounting and customer service departments can automate payment reconciliation, and handle one-click refunds and charge-backs.

FEATURES

Our solution consolidates information on:

Key transaction events, including product searches, product purchases, product purchase cancellations, product delivery/non-delivery to device, payment types, charge-backs and more


Sold products

Payment processor transaction IDs


Unique device IDs and capabilities


Contact us today to find out how your airline can leverage sales-accounting data, convert more passengers at the point of sale, and make better business decisions with our End-to-End Real-Time Transaction Monitoring solution.

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