Today’s passengers spend and interact with airlines at numerous touchpoints throughout their journeys. Booking. Ticketing. Loyalty program transactions. Voucher redemptions. In-flight purchases. Often, data from numerous interactions and purchases is stored in separate databases, housed in disparate internal accounting systems, or must be collected and consolidated manually. Airline call-center agents often do not have the necessary 360-degree view into passengers’ interactions to provide the high quality of customer service passengers expect and deserve – situations that increase frustration and the costs of services.
CellPointMobile’s mConsole™ End-to-End Real-Time Transaction Monitoring solution consolidates all transactional data in real time and integrates into an airline’s legacy systems, providing critical, top-level transparency into sales transactions, eWallet and accounting data as it happens. Track accounting, loyalty, ticketing, e-commerce and others transactions, regardless of where they originate or how they are completed.
With a single view into any type of payment, eWallet and ancillary transactions, airlines provide top-quality customer service, and make sound, real-time, fully informed business decisions about sales, optimized workflows and other accounting activities. Likewise, airline accounting and customer service departments can automate payment reconciliation, and handle one-click refunds and charge-backs.
Our solution consolidates information on:
Key transaction events, including product searches, product purchases, product purchase cancellations, product delivery/non-delivery to device, payment types, charge-backs and more
Payment processor transaction IDs
Unique device IDs and capabilities
Contact us today to find out how your airline can leverage sales-accounting data, convert more passengers at the point of sale, and make better business decisions with our End-to-End Real-Time Transaction Monitoring solution.