Airline Industry Brief: The Mobile Commerce Opportunity

Our latest brief explains why airlines must move faster to fully leverage mobile commerce and payment innovation in order to increase revenues and improve profitability.


On one side are smartphone-wielding passengers, whose high service-related expectations for mobile transactions and payments have been shaped by such digital pioneers as Amazon, Starbucks and Uber. 


On the other side are airlines, which have lagged in adopting core mobile commerce business strategies because of myriad internal and external market factors that impede the type of innovation necessary to capture increasingly critical mobile revenues.

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