UK RAIL 2019: INDUSTRY OUTLOOK REPORT FROM CELLPOINT MOBILE

Overview and analysis of the UK rail sector and the impact passenger mobile devices will have on cost, 

capacity and revenue for owning groups and operators

LONDON, UNITED KINGDOM – April 25, 2018- CellPoint Mobile, a leading  provider of sales and payment-side technology solutions for the worldwide travel, ground passenger transportation and hospitality sectors, has released a new industry outlook report: “UK Rail 2019: Mobile-First Revenue Generation for Passenger Transport and the Future of Mobility.” The report offers an overview and analysis of the UK rail sector and informs industry stakeholders – including government agencies, owning groups, bid teams and train operating companies – about new opportunities for mobile technology to cut costs, increase existing capacity and generate ancillary revenue.


“With the explosive growth of mobile ecommerce, mobility-as-a-service (MaaS) and digital travel planning, UK rail operators have a unique opportunity to use mobile solutions to remain competitive and relevant,” said Jesper Harrishøj, SVP and Head of Sales for Ground Transportation at CellPoint Mobile. “This report will help UK rail operators understand how mobile solutions can solve problems at the traveler experience level – such as peak capacity overcrowding – and create ancillary revenue opportunities throughout the passenger journey.”


Toward a Truly ‘Digital Railway’

The UK rail sector represents the world’s oldest passenger railway and one of Europe’s most complex transport systems. Each year, according to the Office of Rail & Road, UK rail stations handle 2.9 billion entries and exits. This increasing volume of passengers is often poorly served by legacy and cash-based booking, ticketing and payment systems that are outdated, inefficient, not user friendly and costly to maintain.


More rail operators are leveraging passengers’ smartphones as digital assistants, making it easier for passengers to plan, pay for and manage travel across multiple modes of transport. Transaction hubs and APIs are making it easier for travel and transport operators to share revenue opportunities throughout the journey – for example, when customers are parking at the station, riding to the next station, buying a coffee, hailing a taxi or boarding a ferry.


Key takeaways from the UK Rail 2019 report include:


  • How mobile-first approaches to booking, ticketing, and payment can significantly increase the perceived value of UK rail as a mode of transport. 
  • Why a mobile-first approach to UK rail is not about finding a “magical” technology solution. 
  • How legacy ticketing and payment systems render a passenger invisible (digitally speaking) to the rail operator. 
  • How new technology on the passenger side, including support for mobility-as-a-service (MaaS), can help operators incentivise off-peak travel through real-time discounts and rewards. 
  • Why the UK rail sector could become more prone to friction as passenger demand grows and there is little innovation on the consumer side of sales and revenue – for example, not supporting popular alternative payment methods (APMs) and mobile wallets. 

“To understand the mobile opportunity in UK rail, consider that utilisation of spare capacity in off-peak times is a holy grail for most operators, because there are few practical solutions,” said Mike Lambrou, VP, UK Sales for CellPoint Mobile. “With mobile technology solutions, rail operators can now deliver more personalised (and profitable) offers for off-peak travel through passenger smartphones, making them feel informed and valued and driving extra ancillary revenue for the operator.”



“UK Rail 2019: Mobile-First Revenue Generation for Passenger Transport and Future of Mobility” can be downloaded here. For more information, or to schedule an interview with Jesper Harrishoj or Mike Lambrou of CellPoint Mobile, contact Vanessa Horwell at vhorwell@thinkinkpr.com or Kristin Grages at krages@thinkinkpr.com.

About CellPoint Mobile

CellPoint Mobile, We Make Travel Easier™ for airlines, travel companies and their customers.

CellPoint Mobile provides airlines, ground transportation providers, hospitality firms and travel companies across the globe with flexible, configurable solutions that help them collect revenues from the mobile channel and profitably manage interactions and transactions from both the selling side and the payment side. Dedicated to a client-first, mobile-first culture since 2007, CellPoint Mobile provides companies with the fintech and travel-tech solutions they need to get to market quickly: booking, payments, alternative payment methods, ancillary sales, loyalty transactions, communications, stored payment capability, real-time reporting, reconciliation, connections to payment service providers (PSPs) and acquirers, and more. Serving companies on five continents, CellPoint Mobile has locations in Miami, London, Copenhagen, Dubai, Pune and Singapore. Visit www.cellpointmobile.com to learn more.