Operational, Reliable, Tactical Mobile Solutions

The mobile channel is more focused on tasks, more personal for your customers, and is as important as your company’s existing internet presence. Customers expect seamless integration and have less tolerance for slow response times and difficult to use interfaces when using mobile services.

CellPoint Mobile’s Professional Services Team is built from the best and the brightest across many industries, including retail, banking, energy, marketing and advertising, and transport. Our advisors have many years of experience in multiple operational, management, and technical roles in their industries.

We actively participate in industry forums to ensure our customers have access to the latest available information and trends, as well as to bring your concerns into the forums to be addressed.

With help from CellPoint Mobile, your organization can enter the mobile channel with the most reliable, most functional, and most business enhancing value possible. We have a global team of mobile services specialists that can work with your IT professionals and business process owners to determine the best way to implement a mobile strategy for your organization.

Mobile Channel Strategy

The mobile channel can be complex to enter. CellPoint Mobile can draw upon its long experience in the mobile industry and other industries to ensure that your rollout or update goes smoothly, considers all possible issues, and brings measurable value to your organization and customers.  Determining which digital properties and customer interfaces to rollout, how, and in what order is key to any company’s mobile plans.   The rapidly changing mobile ecosystem demands nothing less than the most experience advice and process.

Mobilization Strategy engagements typically last three to four weeks, and can be focused on particular topics, business, technical, marketing, or all of these together. 

• Identification of opportunities for your organization in the mobile channel
• Competition analysis
• The effect of the mobile channel on your business and your customers
• How the mobile channel will enhance the value of your other communication channels such as customer services, web, point of sale, marketing and advertising, and payment
• Issue avoidance – “What not to do in the mobile channel”

Business Process and Technology Review

These types of engagements involve expert-level consulting from our experienced senior staff. We custom fit our analysis to your business to ensure that you get the most out of your CellPoint Mobile investments.

• Enterprise Best Practices
• Technical optimization of IT systems and applications to support the mobile channel
• Global / Regional Deployment Strategies
• Business Process Re-Engineering (as it applies to mobile services)

Implementation Services

CellPoint Mobile Professional Services boasts an excellent track record and an expert staff skilled in related technologies, contemporary development tools, and industry expertise. Our consultants and project managers are certified with PMP, CISSP, and many other types of specific technical certifications, so you can be confident that our work is of highest quality.  We can perform the entire rollout using our resources, or simply advise your team during an implementation.  We can do as much, or as little as you would like.

• Carrier management
• Mobile website and native OS application optimization
• User interface and ease of use concerns
• Security and compliance
• High availability and disaster recovery implementation
• Data exchange and interfacing with existing enterprise IT applications
• Monitoring and reporting